Terms of Service

Last Updated: April 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the DutyWire mobile applications, websites, including dutywire.com, and related services (collectively, the “Services”) provided by DutyWire Technologies LLC (“DutyWire,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms apply to individual users of the public DutyWire app and do not create or constitute a system-of-record agreement for any agency, employer, department, union, or other organization.

1. Eligibility

You may use the Services only if:

  • You are at least 13 years old, or the minimum age required by the laws of your country or region.

  • You have the legal capacity to enter into these Terms.

If you use the Services on behalf of another person or entity, you represent and warrant that you are authorized to do so and that you agree to these Terms on their behalf.

2. Account Registration and Security

Certain features require an account. You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials confidential.

  • Promptly notify us at support@dutywire.com if you suspect unauthorized access to or misuse of your account.

You are responsible for all activity that occurs under your account.

If you enable the “Remember Me” feature, your email address and password may be securely stored in your device’s Keychain to help prefill sign-in. You may disable this feature at any time.

3. Personal Use Only; Not an Official System

The public DutyWire app is intended for personal use to help organize schedules, wellness, finances, records, and related information.

DutyWire is not:

  • An official employer, agency, department, CAD, RMS, HR, payroll, medical, or records system.

  • An emergency dispatch or life-safety service.

  • A substitute for official documentation, agency systems, or professional advice.

You are solely responsible for determining whether information entered into DutyWire must also be entered, retained, or maintained in an official system.

4. License

Subject to these Terms, DutyWire grants you a limited, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control for your personal, non-commercial use.

You may not:

  • Copy, modify, adapt, or create derivative works of the Services except as permitted by applicable law.

  • Reverse engineer, decompile, or attempt to extract source code from the Services except where prohibited by applicable law.

  • Rent, lease, sublicense, resell, or transfer the Services.

  • Bypass, disable, or interfere with security-related features.

  • Use the Services in any unauthorized, abusive, or unlawful manner.

5. Apple App Store Terms

If you download the iOS version of DutyWire through the Apple App Store, Apple’s standard Licensed Application End User License Agreement applies to the app license.

These Terms govern your use of the DutyWire Services and supplement, but do not replace, Apple’s standard EULA where applicable.

6. Subscriptions, Billing, and Refunds

6.1 Billing

Subscriptions are billed through the applicable app store, including Apple. DutyWire does not collect or store your full payment card information.

6.2 Auto-Renewal

Subscriptions automatically renew unless canceled before the renewal date. By purchasing a subscription, you authorize the applicable app store to charge recurring fees and any applicable taxes.

6.3 Managing Subscriptions

You may manage or cancel your subscription through your Apple ID subscription settings. Unless otherwise stated by the applicable app store, cancellation takes effect at the end of the current billing period.

6.4 Refunds

Refunds are handled by the applicable app store in accordance with its policies. DutyWire does not control refund decisions.

6.5 Price Changes, Trials, and Promotions

Subscription pricing, trials, discounts, and promotional offers may change. If a free trial or promotional period applies, it will automatically convert to a paid subscription unless canceled before renewal.

6.6 Pro Features

DutyWire Pro may expand or unlock features such as:

  • Additional calendars

  • Shared calendar editing

  • Advanced shift stamping and recurring scheduling

  • Increased records storage or attachment capacity

  • Additional budgeting tools, savings goals, or export features

  • Expanded workout, history, or metrics features

Features, limits, pricing, and availability may change over time.

7. User Content and Data Handling

7.1 Ownership

You retain ownership of the content you submit, store, or share through the Services (“User Content”), including:

  • Calendars and events

  • Shift stamps

  • Recurring shift series

  • Repeat and rotation schedule settings

  • Shared calendar profiles or family names

  • Record folders, entries, notes, and attachments

  • Reminders

  • Wellness entries

  • Budgets and goals

  • Workout routines and related content

7.2 License to Operate the Services

You grant DutyWire a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, reproduce, and use your User Content solely as necessary to operate, maintain, secure, support, and improve the Services.

7.3 Duration

This license ends when your User Content is deleted from the Services, except where continued retention or access is reasonably necessary to:

  • Operate shared features

  • Maintain backups for a limited period

  • Comply with legal obligations

  • Investigate security or abuse issues

  • Enforce these Terms

7.4 Shared Content

Content shared through shared calendars may remain visible to other members of those calendars, subject to ownership, permissions, and the structure of the shared feature, even if you later lose access or delete your account.

7.5 Sensitive Data

Do not store highly sensitive, regulated, classified, or official data in DutyWire, including PHI, CJIS-protected data, classified material, or any information that must be maintained in an official secure system. DutyWire is not designed for regulated or official recordkeeping.

7.6 Cloud-Backed and Local Data

Certain features are cloud-backed, while others are stored locally on your device.

Cloud-backed data may include:

  • Calendars

  • Calendar events

  • Shift stamps

  • Recurring shift series and related repeat or rotation schedule metadata

  • Shared calendar metadata

  • Shared calendar profiles or family-name tags

  • Member display names, roles, and invite codes

  • Optional invitee email addresses

  • Record folders, record entries, and attachments

  • Reminder overrides

  • Push registration data, such as device tokens, installation or endpoint identifiers, and related technical registration details needed to deliver notifications reliably

Local-only data may include:

  • Money and budget entries

  • Expense categories

  • Savings goals

  • Budgeting calculator inputs

  • Daily check-ins

  • Vitals and custom metrics

  • Workout routines and routine assignments

  • Skipped routine dates

  • Local preferences and local reminder settings

  • Profile photos in the current version

7.7 Your Responsibility

You are solely responsible for your User Content and for ensuring that it does not violate any law, third-party right, or these Terms. We may remove, restrict, or disable access to content that we reasonably believe violates these Terms or applicable law.

8. Acceptable Use

You agree not to:

  • Use the Services for unlawful, fraudulent, harmful, or abusive purposes

  • Harass, threaten, or harm others

  • Upload malware, malicious code, or other harmful content

  • Scrape, overload, disrupt, or interfere with the Services

  • Attempt unauthorized access to any account, system, or network

  • Circumvent or test security measures without authorization

  • Impersonate another person or misrepresent your affiliation

9. No Emergency or Professional Advice

DutyWire does not provide medical, legal, financial, mental health, employment, or other professional advice.

DutyWire is not an emergency service and must not be relied upon for dispatch, emergency response, life-safety purposes, or urgent decision-making. In an emergency, use official channels.

10. Third-Party Services and Links

The Services may rely on or link to third-party services, content, or websites, including infrastructure providers, app stores, and external content sources.

DutyWire is not responsible for third-party products, services, or websites. Your use of third-party services is subject to their own terms and privacy policies.

11. Feedback

If you provide feedback, suggestions, or ideas regarding the Services, you grant DutyWire the right to use that feedback without restriction, compensation, or obligation to you.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, available at:

dutywire.com/privacy-policy

13. Changes to the Services

We may modify, suspend, discontinue, or update all or any part of the Services at any time, with or without notice, subject to applicable law.

Except as required by law, we are not liable for any modification, interruption, suspension, or discontinuation of the Services or any feature.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date and may provide additional notice for material changes.

By continuing to use the Services after updated Terms become effective, you agree to the revised Terms.

15. Termination

We may suspend or terminate your access to the Services if:

  • You violate these Terms

  • Your use creates legal, security, or operational risk

  • We discontinue the Services or any portion of them

You may stop using the Services at any time and may request account deletion through the app or by contacting support@dutywire.com.

Upon termination:

  • Your right to use the Services immediately ends.

  • Any provisions that by their nature should survive termination will remain in effect, including provisions relating to ownership, disclaimers, limitation of liability, indemnification, privacy-related obligations, and enforcement.

16. Disclaimers

The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, DutyWire disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not guarantee that:

  • The Services will always be available

  • The Services will be secure or error-free

  • Data will never be lost, delayed, or corrupted

  • Information displayed in the Services will be complete, accurate, or suitable for official use

17. Limitation of Liability

To the fullest extent permitted by law, DutyWire and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or use arising out of or relating to the Services or these Terms.

DutyWire’s total liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of:

  • The amount you paid to DutyWire or through the app store for the Services during the 12 months before the event giving rise to the claim

  • USD $100

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless DutyWire and its owners, officers, employees, contractors, affiliates, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

  • Your use of the Services

  • Your User Content

  • Your violation of these Terms

  • Your violation of any law or third-party right

19. Consumer Rights

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws.

20. Account Deletion and Retention

You may delete your account in the app under:

Profile > Settings > Delete Account

You may also contact support@dutywire.com for assistance.

Deleting your account:

  • Removes your authentication account

  • Removes or deactivates certain cloud-backed data from active systems within a reasonable period, subject to legal, security, and operational retention needs

  • Does not necessarily remove shared calendar content already visible to other shared-calendar members

  • Does not automatically cancel subscriptions

Residual backups and logs may remain for a limited period.

21. Notifications

Push and local notifications are optional and may be used for:

  • Calendar reminders

  • Scheduling-related service updates

  • Other service-related notices you enable or that are necessary to operate the app

You may manage notifications through your device settings and in-app settings, where available.

22. Copyright and Trademark Complaints

If you believe content in the Services infringes your copyright, trademark, or other rights, contact:

support@dutywire.com

Please include enough information to identify the material at issue and describe your claim. We may remove or restrict access to content and may terminate repeat infringers where appropriate.

23. Miscellaneous

These Terms, together with the Privacy Policy and any feature-specific terms we provide, constitute the entire agreement between you and DutyWire regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of that provision.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

We are not liable for delays or failures caused by events beyond our reasonable control.

Headings are for convenience only and do not affect interpretation.

24. Contact

DutyWire Technologies LLC
13 Farrington Ave
Milltown, NJ 08852
Phone: (732) 710-6393
Email: support@dutywire.com