Privacy policy

Last updated: April 5, 2026

DutyWire Technologies LLC (“DutyWire,” “we,” “us,” or “our”) respects your privacy. This privacy policy explains how we collect, use, share, and retain information when you use the DutyWire mobile app, our websites (including dutywire.com), and related services (collectively, the “services”). If you do not agree with this privacy policy, please do not use the services. You can view this privacy policy in the app under profile > about > privacy policy and at dutywire.com/privacy-policy.

1.     Scope and who we are

  • This privacy policy applies to:

  • The DutyWire mobile app

  • Our websites

  • Support and service-related communications

The services are operated by:

DutyWire Technologies LLC
email: support@dutywire.com
phone: (732) 710-6393

2.     Information we collect

2.1 Information you provide

  • Account and profile information

  • Display name

  • Email address

  • Optional phone number

  • Profile details you choose to add

  • Passwords are handled by our authentication provider and are not stored in plaintext by DutyWire. If you enable “Remember me”, your email and sign-in credentials are securely stored in your device’s keychain to help prefill the sign-in form. You can disable this at any time.

  • Calendars and scheduling data

  • Calendar names

  • Events and event details

  • Shift stamps

  • Repeating and rotating schedule settings

  • Shift series metadata

  • Reminders

  • Notes

  • Locations, categories, and related scheduling details

  • Shared calendar data

  • Member display names

  • Roles

  • Member ids

  • Invite codes

  • Optional invitee email addresses

  • Calendar profiles you create for shared calendars, such as children’s or family names

  • Optional color selections for those calendar profiles

  • Records and attachments

  • Record folders

  • Record and journal entries

  • Notes

  • Tags

  • Uploaded files, such as photos, PDFs, and documents

  • Support and feedback

  • Messages you send to us

  • Information you include in support requests or feedback

2.2  Local-only data stored on your device

The following data is currently stored locally on your device and is not sent to DutyWire servers unless a feature later explicitly states otherwise:

  • Money & budget entries

  • Expense categories

  • Savings goals

  • Budgeting calculator inputs

  • Daily check-ins, including sleep, stress, mood, and notes

  • Vitals and custom metrics

  • Workout routines

  • Workout routine assignments

  • Skipped routine dates

  • Profile photos are stored locally on your device in the current version

  • Local reminder overrides

  • Local notification preferences

  • App preferences

  • Local usage counters, such as free-plan usage tracking and in-app review prompt timing

  • Deleting the app or clearing local data removes this local-only data from your device.

2.3 Information collected automatically

  • Device, technical, and log data

  • Device type

  • Operating system version

  • App version

  • Language

  • Ip address

  • Request timestamps

  • Error and diagnostic logs are generated when you use cloud-backed features or the website

  • Push notification registration data

  • If notifications are enabled, we may collect data needed to register and deliver push notifications reliably, such as:

  • Device token

  • Installation or device registration identifiers

  • Token hash or similar technical identifiers

  • App version

  • Related registration timestamps

  • Push notifications are used only for app functionality, such as reminders, updates, and service-related communications, and not for advertising.

2.4  Information from third parties

  • Apple app store / storekit

  • Subscription product IDs

  • Transaction or receipt identifiers

  • Subscription status

  • Related purchase metadata

  • Apple push notification service (APNs)

  • Used to deliver push notifications

  • Amazon Web Services providers

  • We use AWS services such as Cognito, AppSync, DynamoDB, S3, SNS, and SES to operate the services.

  • Email delivery

  • Amazon SES is used to send verification and service emails. We do not use SES for advertising emails.

  • We do not receive or store full payment card details.

3      How we use information

We use information to: 

  • Provide, operate, and maintain the services

  • Authenticate users and secure accounts

  • Provide calendar, scheduling, records, attachments, and sharing features

  • Deliver push notifications, reminders, and service updates when enabled

  • Manage subscriptions and purchase restoration

  • Respond to support requests and feedback

  • Improve reliability, security, and fraud prevention

  • Debug issues and maintain performance

  • Comply with legal obligations

  • Where applicable, our legal bases for processing may include:

  • Performance of a contract

  • Legitimate interests, such as security, reliability, and fraud prevention

  • Consent, such as for optional notifications

  • Compliance with legal obligations

  • Data linked to you may include:

  • Contact information, such as display name, email, and optional phone number

  • Identifiers, such as user ID and push registration identifiers

  • User content, such as calendar events, record entries, attachments, and shared calendar profile data

  • Purchase information, such as subscription status and receipt-related identifiers

  • Diagnostics and log data, such as IP address, app version, timestamps, and error logs

  • We do not use third-party ad SDKs or engage in cross-app tracking for advertising. We do not use third-party analytics SDKs beyond platform and infrastructure diagnostics. We do not use your data for advertising purposes, and we do not sell your data to third parties.

4      How we share information

  • We do not sell your personal information.

  • We share information only as described below:

  • Service providers

  • We share information with vendors that process data on our behalf, such as:

  • AWS infrastructure and backend services

  • Apple app store and storekit

  • APNs for notifications

  • Legal and safety

  • We may disclose information to:

  • Comply with law or legal process

  • Respond to lawful requests

  • Protect rights, property, or safety

  • Enforce our terms

  • Business transfers

  • Information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

  • With your direction or consent

  • We may share information when you ask us to or clearly direct us to.

  • Shared calendars

  • If you use shared calendars:

  • Event details you add to a shared calendar may be visible to its members.

  • Shared calendar metadata, including member display names, roles, invite codes, and shared calendar profiles, may be visible to members of that shared calendar.

  • External links

  • Information HQ and other content may link to external sites or services that have their own privacy practices.

5      Cookies and similar technologies

  • iOS and iPadOS app

  • When you use the iOS or iPadOS app, including in-app web views, we use only essential technologies needed for:

  • Authentication

  • Security

  • Load balancing

  • Basic service functionality

  • We do not use advertising cookies in the iOS app, and we do not track you across third-party apps or websites for advertising.

  • Website

  • On dutywire.com, we may use essential cookies and, where enabled, optional analytics or performance cookies to understand website usage. Users can manage those choices through our cookie banner and browser settings.

  • We do not sell user data and do not use cookies or similar technologies for cross-site behavioral advertising.

6      Data retention

  • Cloud-backed data

  • We retain cloud-backed personal information while your account is active and as needed to provide the services.

  • After account deletion, certain cloud-backed data is deleted or anonymized from active systems within a reasonable period, generally about 30 days, unless longer retention is required for legal, security, fraud-prevention, backup, or operational reasons.

  • Shared calendar data

  • Events and related content in shared calendars may remain visible to other members of that calendar, depending on ownership, permissions, and the shared calendar’s structure.

  • Local-only data

  • Local-only data remains on your device until you remove it, clear local data, or delete the app.

7      Your choices and rights

You can:

  • Access, update, or delete in-app data where those controls are available

  • Manage notifications in device settings and in-app, where available

  • Disable " Remember me “ to remove stored credentials from your device’s keychain

  • Unsubscribe from non-essential emails, if any

  • Depending on your location, you may have rights to:

  • Access

  • Correct

  • Delete

  • Restrict or object to processing

  • Request portability

  • Lodge a complaint with a supervisory authority

  • Under California and similar U.S. state laws, we do not sell or share personal information for cross-context behavioral advertising.

  • To exercise applicable rights, contact support@dutywire.com. We may take reasonable steps to verify your identity before acting on a request.

8      Account deletion

You can delete your account in the app under:

  • Profile > settings > delete account

  • If you cannot access the app, contact support@dutywire.com from the email associated with your account.

  • When you delete your account:

  • Your authentication account has been removed.

  • Certain cloud-backed data is deleted from active systems within a reasonable period.

  • Some shared calendar content may remain visible to other shared-calendar members.

  • Local-only data remains on your device until you delete the app or clear local data.

  • Deleting your account does not automatically cancel subscriptions. Subscriptions must be managed through your Apple ID subscription settings.

9      Data security

We use technical and organizational measures intended to protect information, including:

  • TLS in transit

  • AWS security controls

  • Access controls and related safeguards

  • No method of storage or transmission is completely secure. You are responsible for safeguarding your credentials and your device.

10   International data transfers

Information may be processed or stored in the United States and other countries where our service providers operate. We use safeguards consistent with this privacy policy and applicable law.

11   Children’s privacy

The services are not intended for children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact support@dutywire.com.

12   Third-party links and content

Third-party websites, services, and content linked through the services have their own privacy practices. Please review their privacy policies separately.

13   Changes to this privacy policy

We may update this privacy policy from time to time. If we do, we will update the “last updated” date and may provide additional notice for material changes. Continued use of the services after an update means you accept the revised privacy policy.

14   Contact us

DutyWire Technologies LLC
phone: (732) 710-6393
email: support@dutywire.com