DutyWire Privacy Policy 

Effective Date: July 31, 2026 

Last Updated: July 31, 2026

DutyWire Technologies LLC (“DutyWire,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the DutyWire mobile application, website, and related services.

DutyWire is designed as a personal productivity, scheduling, traffic-code reference, wellness, and work-life organization tool for first responders, shift workers, and families.

Important Safety Notice

DutyWire is for personal productivity and reference use only. Do not enter sensitive law-enforcement, public-safety, medical, legal, confidential, protected, or restricted information into DutyWire.

This includes names, addresses, case numbers, incident numbers, report numbers, protected health information, confidential agency information, criminal justice information, or any other sensitive details.

Ask DutyWire and traffic-code responses are informational references only. They are not legal advice and should not replace official statutes, agency policy, court guidance, or professional judgment.

Information We Collect

Account and Contact Details

When creating or using an account, we may gather:

- Name

- Email address

- User ID

- Authentication data

- Profile settings

- Role or workflow preferences

- App configuration options

This information helps us manage your account, synchronize data, facilitate login, personalize the app experience, and offer customer support.

Subscription and Purchase Details

If you subscribe to DutyWire Pro or access paid features, we may obtain purchase-related data from app store payment providers, including:

- Subscription status

- Purchased products

- Purchase history

- Renewal or expiration status

- Promotional code status

- Entitlement and quota details

We do not collect or store your full credit card information.

Calendar, Schedule, and Shared Calendar Data

DutyWire might collect or store data you create within the app, such as:

- Calendar events

- Shift schedules

- Rotation templates

- Recurring schedule rules

- Shared calendar names

- Members of shared calendars

- Calendar permissions

- Reminder settings

- Schedule metadata

This data helps us deliver calendar, scheduling, shared calendar, notification, and planning functionalities.

Shift Logs, Fire Records, Tasks, Notes, and Data Records

For users of DutyWire’s logging, task, note, or record features, we may gather information you input, including:

- Shift or fire log entries

- Activity logs

- Notes

- Tasks

- Folders

- Attachments

- Uploaded photos or videos

- Record management data

These features are meant for personal use only. Please avoid entering sensitive incident, case, patient, suspect, victim, or confidential agency information.

Traffic Code Reference Data

When using the traffic-code feature, we may collect details such as:

- Chosen jurisdiction or state

- Installed traffic code packs

- Traffic code searches

- Viewed citations

- Bookmarked statutes

- Use of categories and filters

- Downloaded pack status

- Interactions with the traffic-code feature

This assists in providing offline lookups, searches, bookmarking, citation viewing, and Ask DutyWire traffic-code responses.

Ask DutyWire and AI Processing

When using Ask DutyWire, we may gather and process the following:

- Your questions or prompts

- Relevant app context needed to answer

- Traffic-code reference data for lookups

- Calendar, task, or schedule details

- Responses generated by AI

- Citation/source metadata

- Quota and usage data

- Error reports, feedback, and performance info

Ask DutyWire might utilize third-party AI providers, including OpenAI, through its backend. Information is transmitted only as necessary to process requests, generate responses, manage quotas, enhance reliability, and support features.

Avoid submitting sensitive, confidential, regulated, or personally identifiable information in Ask DutyWire prompts.

Fitness and Health Data

If you connect Apple Health or similar fitness features, DutyWire may access health and fitness details with your consent, such as:

- Steps

- Distance

- Calories

- Workout activities

- Heart rate or other metrics

This data is used solely for wellness, workout, and fitness features. DutyWire does not use HealthKit data for advertising, tracking, or selling to third parties.

Manage Health permissions in your device settings.

Location Information

With your permission, DutyWire may access location data to provide local weather and related home-screen features.

Location is used to enhance app functionality but not for tracking movement history or third-party ads.

Control location permissions via your device settings.

Notifications

If enabled, DutyWire can send alerts for:

- Calendar events

- Shift reminders

- Tasks

- Budget updates

- Workout alerts

- Shared calendar activity

- Workflow notifications

You can turn off notifications in your device settings.

Product Interaction, Usage, and Analytics Data

DutyWire may collect data related to how users interact with the product and their usage patterns, including:

- Feature utilization

- Progress in onboarding and checklists

- Traffic-code pack activities

- Ask DutyWire events related to usage and quota

- Paywall and subscription interactions

- App performance and reliability metrics

- Device type, OS, and app version

- Crash reports and error logs

This data helps us analyze app performance, improve features, ensure reliability, support users, manage quotas, and monitor overall performance.

If an in-app choice for analytics is available, you can control your preferences within the app.

Customer Support Data

When contacting support, we may collect:

- Your name

- Email address

- Support message

- Screenshots or attachments you provide

- Necessary account or device info for troubleshooting

- Diagnostic data related to your issue

Usage of Collected Data

We use this information to:

- Operate and deliver DutyWire services

- Manage your account and synchronize data

- Enable features like calendar, shift management, shared calendars, traffic codes, tasks, records, fitness, and budgeting

- Process requests made through Ask DutyWire

- Handle subscriptions, entitlements, quotas, and paywalls

- Send notifications and reminders

- Support customer service

- Enhance app reliability and user experience

- Analyze how features are used and the overall effectiveness of the product

- Detect and address fraud, security issues, and technical problems

- Comply with legal obligations

Data Sharing Practices

We do not sell your personal information.

We may share information with:

Service Providers

We rely on trusted service providers to run DutyWire, including those for:

- Cloud hosting and storage

- Authentication

- Databases and synchronization

- Analytics and reliability monitoring

- AI processing

- Customer support

- Payment and subscription validation

- Weather or location-based services

These providers only process information as necessary to support DutyWire.

AI Service Providers

Requests to DutyWire might be handled by AI service providers like OpenAI. Information is shared solely to generate responses, enable features, improve reliability, manage quotas, and support functionalities.

Shared Calendar Members

If you create or join a shared calendar, the data you enter may be visible to other members depending on permissions.

Legal and Safety Reasons

We may disclose information if required by law or legal process, or to:

- Protect rights, safety, or property

- Enforce our terms

- Investigate fraud, abuse, or security concerns

- Respond to lawful requests

Business Transfers

In case of a merger, acquisition, financing, reorganization, or asset sale involving DutyWire, your information may be transferred as part of that transaction.

Tracking and Advertising

DutyWire does not use third-party advertising networks within the app.

We do not sell your personal data to data brokers.

Your information isn’t used for cross-app tracking or targeted ads by outside parties.

HealthKit and Fitness Data

DutyWire may request access to Apple Health only if you enable fitness or wellness features.

HealthKit data is used solely for app functionality. It’s not used for advertising, marketing, tracking, or sold to third parties.

You can revoke Health access any time through Apple Health or device settings.

Data Retention

We keep data as long as needed to:

- Provide DutyWire services

- Maintain your account

- Support active features

- Meet legal requirements

- Resolve issues

- Enforce agreements

- Ensure security and reliability

Some backup, log, or diagnostic info might remain temporarily after deletion as part of normal operation.

Your Choices

You can:

- Update your account info within the app

- Delete or modify your content

- Manage notification, location, Health, photo, microphone, speech, and analytics permissions

- Cancel subscriptions via the app store

- Request account or data deletion

Contact us below for help with your information.

Security

We use appropriate safeguards to protect your data. Still, no system is perfectly secure, so we can't guarantee absolute safety.

Children’s Privacy

DutyWire isn’t aimed at children under 13. We don’t knowingly collect data from children under that age.

International Users

DutyWire is based in the U.S. If you use it outside the U.S., your data may be processed in the U.S. or elsewhere where providers operate.

Changes to This Policy

We may update this Privacy Policy. Significant changes might be notified via the app, our site, or other means.

Continuing to use DutyWire after updates means you accept the new policy.

Contact Us

Questions? Contact:

DutyWire Technologies LLC

Email: support@dutywire.com

Website: https://www.dutywire.com